Terms and Conditions

  • Shipping & Delivery

    We only deliver to New Zealand addresses.

    The cost of Postage and Packaging varies depending on the product and volumes ordered. Our website will give you the costs before the checkout stage

    Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.

    PLEASE Check your Package carefully for any signs of damage, IF goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, the couriers will not honour any claims. IF you sign for damaged goods we cannot take any responsibility for goods Damaged in transit.

    If goods are lost or damaged in transit, please contact us within 7 business days. We will make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

    We are based in Rural Northland; most addresses will receive goods within 3-5 working days. You will receive an email that confirms that your order has been dispatched along with the tracking number if available. We do our best to ship your order the following day.  If you do not received your shipping advice or communication from us, please check your spam folder

    To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

  • Returns, Replacements & Product Warranty

    The Supplier warrants and implies that the items delivered under this agreement are merchantable and fit for the use for the particular purpose described in this agreement.

    If a product arrives defective or become defective during shipping within 10 days of receipt, Kiwi Soap Supplies will arrange with the customer to exchange or receive a refund for the product. For warranty information and claims, refer to the Product Warranty below. 

    Orders that result in a return for any other reason, e.g. wrong item ordered, refusal, etc., will incur return shipping charges. Such returns must be in new condition with original packaging. Returns not meeting this standard will be assessed additional restocking charges determined at the sole discretion of Kiwi Soap Supplies. 

    Before returning any product, contact Kiwi Soap Supplies webstore Service by telephone at (09) 431 5784 or by email at  maria@kiwisoapsupplies.co.nz.

  • Payment, Pricing & Security

    We currently accept the following credit cards:

    Visa

    MasterCard

    Security

    We do not store or receive your credit card details on this website - All details are handled by our third party provider DPS Payment Express or Paypal - who are compliant with the security requirements. Once you complete the checkout - you will be transferred to their website for payment processing

    We Accept Payments via Paypal Accounts

    We also accept Bank Transfers/Internet Payments

    For Goods purchased with Internet Payments they be dispatched once payment is confirmed in our account, generally the next business day.

    Prices

    All prices are in New Zealand Dollars and Include GST

    Back Order Policy

    Every effort is made to ship customer orders complete. Complete orders will be shipped at once. Incomplete orders will be held for a short time so that Kiwi Soap Supplies can ship all items at one time

    DISCLAIMER

    While we will use our best efforts to fulfill all orders, Kiwi Soap Supplies cannot guarantee the availability of any particular product displayed on this Site. Kiwi Soap Supplies reserves the right to discontinue the sale of any product listed on this Site at any time without notice.
     
    While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, availability and product specifications. Kiwi Soap Supplies reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted). If we discover price errors, your order will suspended and you will be contacted, given the corrected price information and given the opportunity to confirm or cancel your order

    ALL CONTENT ON THIS SITE IS PROVIDED "AS IS"; ALL USE OF THIS SITE IS AT YOUR OWN RISK. KIWI SOAP SUPPLIES DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF KIWI SOAP SUPPLIES., WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS SITE AND ANY CONTENT ON THIS SITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT ATR DOES NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS. KIWI SOAP SUPPLIES DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS SITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED THROUGH THIS SITE.